Payment & Refund Policy

Registration & Payment

• Registrations are not confirmed until full payment is received or an approved payment plan is set up.

• Payment plans must be arranged in advance and agreed to by the club.

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Refund Policy

Before the program start date

• A refund will be issued if a withdrawal request is received at least 7 days prior to the program start date.

• A $25 administrative fee will be deducted from all refunds.

After the program has started

• Within the first 7 days of the program, a refund may be issued:

  • Less the $25 administrative fee

  • Less a pro-rated amount for sessions already completed and any league fees already paid.

• No refunds will be issued after the first 7 days of the program.

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Exceptional Circumstances

Refunds or credits may be considered on a case-by-case basis for:

• Season-ending injury or illness

• Family relocation outside the region

Supporting documentation may be requested. Approval of refunds under exceptional circumstances is at the club’s discretion.

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Late Registrations

• Players registering after a program has started will be charged the full program fee.

• Refunds for late registrations follow the same policy outlined above.

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Missed Sessions

• No refunds or credits will be issued for missed sessions due to illness, scheduling conflicts, vacations, or other personal reasons.

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Acknowledgement

By registering with South Okanagan FA, families acknowledge and accept this Payment & Refund Policy.